Phyllis Weiss Haserot, dubbed “the Cross-Generational Voice,” passionately champions cross-generational conversation at work. She brings an unusual combination of marketing, conflict resolution, and organizational effectiveness expertise to help organizations solve sensitive intergenerational challenges that can hinder client attraction and retention, productivity, succession planning and knowledge transfer. Phyllis is President of PRACTICE DEVELOPMENT COUNSEL, a business development and organizational effectiveness consulting and coaching firm she founded over 25 years ago. A frequent speaker, facilitator, and a blogger on intergenerational issues and business development, she is author of You Can't Google It! – The Compelling Case for Cross-Generational Conversation at Work.